The double-edged sword effect of high-performance work systems: investigating when and why high-performance work systems promote versus inhibit employee organizational citizenship behaviors

作者：Zhang, Guanglei; Peng, Kun; Chen, Silu^*

来源：Asia Pacific Journal of Human Resources, 2023, 61(1): 168-195.

DOI：10.1111/1744-7941.12326

• emotional exhaustion
• high-performance work systems
• maintenance-oriented HR systems
• organisational citizenship behaviour
• performance-oriented HR systems

Drawing from self-regulation theory and self-identity orientation theory, this study examines the effects of experiencing different high-performance work systems (HPWS) on the organisational citizenship behaviours of employees. Using a sample of 271 employees in China, we found that firstly, emotional exhaustion mediated the relationship between performance-oriented/maintenance-oriented human resource (HR) systems and helping/voice. Secondly, both relational identity and collective identity moderated the relationship between performance-oriented HR systems and emotional exhaustion. Thirdly, both relational identity and collective identity moderated the indirect effect of performance-oriented HR systems on helping through emotional exhaustion. Fourthly, both relational identity and collective identity moderated the indirect effect of performance-oriented HR systems on voice through emotional exhaustion. Fifthly, individual identity moderated the relationship between emotional exhaustion and helping/voice. Finally, individual identity moderated the indirect effect of performance-oriented HR systems on helping/voice through emotional exhaustion, as well as the indirect effect of maintenance-oriented HR systems on helping/voice through emotional exhaustion. Our findings provide a balanced view of the effects of HPWS on employees' outcomes and reveal the underlying mechanisms driving these relationships.

• 单位
  武汉理工大学